Byers Consulting Group | Listening Systems, Coaching Agents, Automation

Who this is built for

Built for leaders of small and mid-sized teams.

Every engagement answers to one kind of person: a leader of a department or a company who wants three things.

01
Work that runs more smoothly
The day to day keeps moving without the leader clearing every blocker.
02
Decisions that are sharper
Calls made with better information, from the people closest to the work.
03
A team that holds when you step out
Clear and moving even when the leader is not in the room.

The aim is the same across all three paths: get more from the people you already have, on the budget you already have, without asking anyone to carry more.

Three ways to work together

Pick your path.

Every engagement ends with systems you own, documented, replicable, built to run without us.

Seven Canons of Listening

Listening Systems

Decisions backed by the people closest to the work.

For leaders who want to know what the company needs before it becomes urgent.

Your team already knows what the company needs. A listening structure routes that insight to someone who can act on it, closes the loop so people see their voice mattered, and surfaces what matters while there is still time to act.

A culture the team trusts, because they see what changed and why
Your best operational insight reaching the people who can act on it

111-organization study: more ways to speak up correlated with higher retention.

Teacher Coaching Agent

Coaching Agents

Hand off the daily questions. Keep your standards.

For the busy leader ready to hand off the daily questions.

A purpose-built coaching agent, trained on your model and your handbooks, gives the team guidance in your voice the moment they need it, not when your calendar opens. A living presence of your leadership, available around the clock.

Coaching in the moment, grounded in your model and materials
Your judgment on the team even when you are not in the room

Randomized trial: just-in-time coaching lifted first-attempt performance about 10 points.

Invoice Intake Automation

Automation

Do more without a bigger budget.

For the leader doing more on the same budget.

Automation takes the repetitive work off your people, routing, extraction, reconciliation, status tracking, and hands it to a system that runs on the tools you already own.

More capacity from the same staff and the same budget
Your people back on judgment and the work they were hired for

One operations team: 12 hours a week of invoice matching became a 45-minute review.

The method behind our Listening Systems

Listening to Lead

The Seven Canons That Amplify Voice and Transform Organizations, a practitioner’s guide for any leader responsible for how people feel heard.

15 chapters. 23 ready-to-use tools. Grounded in original research, written in plain language.

The Seven Canons are the framework our Listening Systems engagements put into place. Read the book to understand the approach, then let us build the structure that runs it inside your organization.

Get the book →Learn more about Listening Systems →

Coaching in practice

Generic chat guesses. Your coach already knows.

Grounded in your own documents and playbooks, not general training data.

Illustrative example

“A client says our invoice is wrong and wants to escalate. How do I respond?”

Generic AI chat

Start by acknowledging the client's frustration without becoming defensive about the charge. Review the invoice carefully against the original scope to confirm whether the charge is actually accurate. If the charge is correct, explain the billing policy clearly, calmly, and without over-apologizing. If there's a genuine error, correct it promptly and let the client know what changed and why. Keep a written record of the exchange in case the issue needs to be revisited later.

Invoice Dispute ScriptsCustomer De-escalation TipsBilling Communication Guide

Byers Coaching Agent

Check it against the 30-day adjustment window in the billing policy first, past that it needs a manager sign-off. Inside the window, issue the credit yourself and reply within one business day.

📄 Billing Policy v3, §Adjustments

Generic chat writes more and knows less. Your coach is concise, and it cites your own documents.

The same question, put to generic chat and to a coaching agent grounded in your own documents and playbooks. It answers from what you actually wrote, and says so.

See how coaching agents work →

Automation in practice

The work your team should never have to do by hand.

A live build, running now. Identifying details removed.

By hand

12 hrs / week

Open each invoice, match it against the purchase order line by line, chase every mismatch, key the rest in.

Automated

45 min / week

The system reads the invoice, matches the purchase order, flags only real mismatches for a person, and logs the rest.

Invoice intake · live build

One operations team’s result. Same team, same stack, no new software.

See how automation works →

In their words

What clients say.

Byers changed my entire outlook on how I listen to my clients and staff, and even more importantly, how I respond to them.

Steven B.

Pricing

Clear scope. Published prices.

Listening Systems$8,000+Engagements, 6-16 weeksSee full pricing →Coaching Agents$18/seat/mo10-seat minimum, build includedSee full pricing →Automation$1,500+Scoping, credited toward the buildSee full pricing →

Hourly

$150/hour

Freelance · Billed weekly

The lowest-threshold way to work together. Two hours to talk through a decision, advice while you build it yourself, or real coaching input, for listening systems and automation. Every invoice includes a summary of the work, and it always starts with a free conversation.

Start with an hour →

Every engagement is scoped to your organization before we price it, and it always starts with a free conversation.

What are you trying to do?

Pick one. We’ll route your note faster.

Intelligent systems for organizations that take their people seriously.